Return & Refund Policy

We value customer satisfaction and aim to provide beauty and skincare products that match the descriptions and information displayed on our website.

Because our products are intended for personal and skincare use, certain return conditions apply for hygiene and product-safety reasons.

Return Period

Return requests should generally be submitted within 3 days of receiving the order.

Requests submitted after this period may not qualify for a return or refund unless otherwise approved.

Eligible Returns

A return may be considered when:

• The product arrives damaged.
• The product is defective upon delivery.
• The wrong product was received.
• The product is significantly different from the item ordered.
• The product has another issue covered by our return conditions.

For certain claims, we may request photographs, videos, order information, batch details, packaging images, or other relevant information to evaluate the issue.

Condition of Returned Products

For hygiene and safety reasons, beauty and skincare products should generally be:

• Unused.
• Unopened.
• In their original condition.
• In their original packaging.
• Returned with all applicable accessories or included items.

Products that have been opened or used may not be eligible for return unless they were received damaged, defective, or incorrect.

Face Wash

Face wash products may only be eligible for return when they are unused and unopened, except where the product was received damaged, defective, or incorrect.

Once a face wash has been opened or used, it may not be accepted for return due to hygiene considerations.

Creams

Creams should generally remain sealed and unused for a return to be considered.

Opened or used creams may not be eligible for return unless the product was received damaged, defective, or incorrect.

Customers are encouraged to review product information and ingredients before purchasing.

Serums

Serums should generally be returned unopened and unused, with their original packaging intact.

Opened or used serums may not be eligible for return due to hygiene and product-safety considerations unless there is an approved issue with the product.

Personal Skin Sensitivity

Individual skin types and sensitivities can vary. A product may work differently for different individuals.

We recommend reviewing the product description, ingredients, directions, and any applicable warnings before use. If you have concerns about whether a skincare product is suitable for you, consider seeking advice from an appropriately qualified professional.

Individual results are not guaranteed.

Non-Returnable Products

Products may not be eligible for return when they have been:

• Opened or used.
• Damaged after delivery through customer handling.
• Altered or tampered with.
• Returned without original packaging where packaging is required.
• Returned outside the applicable return period.

Refund Process

Once an approved return is received and inspected, we will determine whether it qualifies for a refund.

If the return is approved, the applicable refund process will be initiated.

Approved refunds may take approximately 5–10 business days to appear, depending on the payment method, payment provider, or financial institution.

Exchanges

Exchanges may be available depending on product availability.

If the requested replacement is unavailable, we may provide another suitable resolution where applicable.

For return or refund assistance:

Email: husnup.store@gmail.com
Phone: +923350309959